Careers at TAFE NSW

TAFE NSW Life-Changing Careers

Solution Designer

Temporary Full-Time until 31 October 2026

Talent Pool for Upcoming Vacancies

Location Negotiable (subject to Campus availability)

Salary package of $131,911 - $142,056 which includes salary ($116,219 – $125,157) per annum, plus superannuation and annual leave loading

At TAFE NSW, we are dedicated to life-changing impact.

That’s why we offer world-class training and education that delivers the skills needed for the jobs of today and tomorrow.

Life-changing impact starts with an incredible team that sees their career as an opportunity to transform someone’s world. Whether that’s inspiring students, supporting each other, or helping our communities and industries flourish. 

We live by TAFE NSW values: Customer Focus, Integrity, Collaboration, and Excellence. They define who we are, how we work and inspire our performance.   

We invest in our people

At TAFE NSW, you will discover a diverse, dynamic, and collaborative environment, where you can innovate, create value, and do meaningful work.

We provide you with tools and ongoing training and professional development, health and wellbeing programs, a 35 hour working week with a variety of flexible working options.

About the Role

We’re building a talent pool for upcoming temporary and ongoing vacancies over the next 18 months, with one temporary full‑time position available until 31 October 2026.

The functions of the Solution Designer role closely align with those commonly performed by Service Designers or Customer Experience (CX) Designers within industry.

As a Solution Designer, you’ll play a hands‑on role in improving how Student and Campus Services are delivered across TAFE NSW. You’ll coordinate and support the planning, development and implementation of service improvement initiatives, from shaping business cases and mapping processes, to analysing impacts and helping teams bring new or improved services to life.

You’ll work closely with stakeholders across the organisation, using evidence‑based insights, human‑centred design, and practical problem‑solving to create solutions that enhance the student and staff experience. You’ll also contribute to building an engaged and inclusive Student Services community within your campus or cluster.

A Day in the Life

Your day starts with a quick check of emails and Teams messages before joining your squad stand‑up to share progress and align on priorities. You might then move into preparing a project brief or refining a business case gathering insights, mapping current processes, or analysing how a proposed change could affect Student Services.

Later, you could be facilitating a workshop to unpack a problem with stakeholders, capturing insights and turning them into clear next steps. A short huddle with the project team follows to check risks, timelines and deliverables, making sure everything stays on track. In the afternoon, you might draft advice or a report for stakeholders, update project documentation, or work through issues raised during the day.

You wrap up by connecting with colleagues in the Design Thinking Community of Practice, sharing learnings and contributing to a culture of collaboration and continuous improvement.

About You

You’re a practical, thoughtful problem‑solver with experience in service improvement, service design or customer experience work. You’re comfortable coordinating projects, juggling competing priorities and working through complex issues with clarity and structure.

You communicate well, build strong relationships and can bring people together to co‑design solutions. You’re confident analysing processes, preparing evidence‑based recommendations, and supporting teams through change. You thrive in collaborative environments, keep the customer at the centre of your decisions, and reflect TAFE NSW’s values in the way you work.

To find out more about the role, click to view the Role Description.

Our commitment to Diversity, Equality, and Inclusion

We are committed to creating a culturally safe and accessible workplace where dignity, trust, respect, and the promotion of diversity and inclusion are valued, so you can safely bring your whole self to work and connect with your community through our many diverse employee networks. If you require an adjustment in the recruitment process, please contact our Talent Acquisition Advisor listed below.

A career of life-changing impact awaits you. Apply now!

Applications close 11.55pm AEDT Tuesday 10th March 2026

To apply for this role, click on 'apply now' and provide:

• Your current resume
• Copies of your qualifications, where applicable, (upload as one PDF file). Certified copies preferred; these will be required if successful for the role.
• Response to one Targeted Question when prompted in the application form (max 300 words)

Targeted Question: Can you provide an example of when you have facilitated a virtual workshop? What technology did you use to enable collaboration and how did you maintain high engagement and involvement of the workshop participants?

General recruitment and adjustment enquiries: Please contact Clinton Debreceny, Talent Acquisition Advisor via email at Clinton.debreceny1@tafensw.edu.au

Role-specific enquiries: Please contact Edward McCowan, Manager Service Improvement via email at edward.mccowan@tafensw.edu.au or 0449666416.

For helpful insights into preparing your application, TAFE NSW’s recruitment process, and getting interview ready, read through our Application Process and the interactive Capability Application Tool.  

This is a child-related position. A Working with Children Check is a prerequisite for anyone in child-related work. It involves a national criminal history check and review of findings of workplace misconduct. 

To be eligible for positions at TAFE NSW, you need to be an Australian Citizen or Permanent Resident of Australia or a New Zealand citizen with a current New Zealand passport.

A Talent Pool, valid for 18 months, may be created for this position, and position(s) of the same classification that subsequently becomes vacant, may be filled via this recruitment. 

Location is negotiable across our TAFE NSW campuses. Please note your preferred campus location is not guaranteed and is subject to campus availability at the time of offer.