Careers at TAFE NSW

TAFE NSW Life-Changing Careers

Project Manager CRM Processes

Location negotiable across NSW (subject to campus availability) 

Temporary Full-Time till 1 March 2027

$131,911 - $142,056 salary package - includes base salary ($116,219 - $ 125,157) plus employer’s contribution to superannuation and annual leave loading

At TAFE NSW, we are dedicated to life-changing impact.  

That’s why we offer world-class training and education that delivers the skills needed for the jobs of today and tomorrow. 

We invest in our people 

At TAFE NSW, you will discover a diverse, dynamic, and collaborative environment, where you can innovate, create value, and do meaningful work. 

We provide you with tools and ongoing training and professional development, health and wellbeing programs, and depending on your role, a 35-hour working week with a variety of flexible working options. 

About the role

The Project Manager position is responsible for providing support and advice to the CRM Support Team and CRM Lead to ensure product effectiveness. The role is also responsible for the development of work packages and ensuring their delivery according to business demand, project objectives and standards.

In this role you will analyse customer relationship management (CRM) related business processes, identifying issues and recommending appropriate CRM technology solutions to produce targeted improvements. You will also actively engage with stakeholders to identify business requirements and translate these into functional specifications for technical development.

About You

You have prior experience implementing CRM work processes for a large and diverse organisation as well as demonstrated capabilities and experience in customer facing business process analysis and improvements. You bring excellent communication skills and able to manage competing priorities in an evolving operating environment through collaborative approach. You have strong analytical thinking along with demonstrated project management skills and experience applying project management techniques and engaging stakeholders to deliver measurable customer experience improvements and results.

Highly Regarded:

• Oracle Service Cloud
• Oracle Intelligence Advisor

To find out more about the role, click to view the  Position Description.

Our commitment to Diversity, Equality, and Inclusion

We are committed to creating a culturally safe and accessible workplace where dignity, trust, respect, and the promotion of diversity and inclusion are valued, so you can safely bring your whole self to work and connect with your community through our many diverse employee networks. If you require an adjustment in the recruitment process, please contact the Talent Acquisition Advisor listed below.

A career of life-changing impact awaits you. Apply now!

Applications close 11:55 pm AEDT Thursday 12th March 2026

To apply for this role, click on 'apply now' and provide:

• Your current resume (in PDF format) 

• Copies of your qualifications, where applicable (upload as one PDF file). Certified copies preferred; these will be required if successful for the role

• Response to one targeted question when prompted in the application form (max 300 words) 

Targeted Question: Reflecting on your most recent CRM implementation project that you've managed, and using specific examples, describe some challenges you encountered at different stages of the project life cycle. What proactive measures did you take to minimise any negative impacts on the project, and what lessons did you learn that would inform your approach in future projects?

Role-specific enquiries: contact Deanne Bryne, CRM Lead, via email deanne.byrne3@tafensw.edu.au

General recruitment and adjustment enquiries: contact Talent Acquisition Advisor Shweta Yadav via email shweta.yadav@tafensw.edu.au or phone +61 2 79212961

For helpful insights into preparing your application, TAFE NSW’s recruitment process, and getting interview ready, read through our Application Process and the interactive Capability Application Tool. 

This is a child-related position. A Working with Children Check is a prerequisite for anyone in child-related work. It involves a national criminal history check and review of findings of workplace misconduct.

To be eligible for positions at TAFE NSW, you need to be an Australian Citizen or Permanent Resident of Australia or a New Zealand citizen with a current New Zealand passport.

A Talent Pool, valid for 18 months, may be created for this position, and position(s) of the same classification that subsequently becomes vacant, may be filled via this recruitment.

Location is negotiable across our TAFE NSW campuses. Please note your preferred campus location is not guaranteed and is subject to campus availability at the time of offer.  

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