Careers at TAFE NSW

TAFE NSW Life-Changing Careers

Customer Service Representative

Armidale campus 1x temporary position until 27 June 2025

Port Macquarie campus 1x permanent position

Bega campus 1x temporary position until April 2026

Building a Talent Pool for multiple locations across the state

Base Salary $66,212 - $73,085 p.a plus superannuation and annual leave loading.

At TAFE NSW, we are dedicated to life-changing impact.

That’s why we offer world-class training and education that delivers the skills needed for the jobs of today and tomorrow.

We invest in our people

At TAFE NSW, you will discover a diverse, dynamic, and collaborative environment, where you can innovate, create value, and do meaningful work.

We provide you with tools and ongoing training and professional development, health and wellbeing programs, and a 35-hour working week.

About the role

The Customer Service Representative is responsible for delivering enquiry management and transactional support to enable the delivery of the Student Services Branch service catalogue for all cohorts across the customer journey.

Through customer focused service delivery, the Customer Service Representative will support a multi-channel approach that maximises the enrolment retention and completion of TAFE NSW students and supports the provision of associated services to other TAFE NSW customers.

Working 35 hours per week, Monday – Friday between the hours of 8:00am-6:00pm on site at one of our many TAFE NSW campuses.

We have immediate positions located in Armidale, Bega and Port Macquarie and seeking a talent pool of candidates for the below campuses

• Bega
• Deniliquin
• Wagga Wagga
• Port Macquarie
• Goulburn
• National Environment Centre (NEC)
• Tumut
• Ultimo
• St Leonards
• St George
• Maitland
• Orange
• Loftus
• Granville
• Meadowbank
• Grafton

About You 

To succeed in this role, you'll have prior experience working in a high-volume service sector environment and delivering customer assistance over a variety of channels, including phone, email, and in-person interactions.

You will be well-versed in technology, with knowledge of MS Office, email, digital communications, and past experience with a CRM system (CRM).

You'll be able to collaborate effectively and operate as a team member because you have good verbal and writing communication abilities.

In addition, you will have the following:

• Certificate III in relevant discipline or equivalent skills, knowledge and experience.
• Willingness and ability to travel to nearby learning locations if required.

To find out more about the role, click to view the Position Description.

Our commitment to Diversity, Equality, and Inclusion

We are committed to creating a culturally safe and accessible workplace where dignity, trust, respect, and the promotion of diversity and inclusion are valued, so you can safely bring your whole self to work and connect with your community through our many diverse employee networks.

If you require an adjustment in the recruitment process, please contact our Talent Acquisition Advisor listed below.

A career of life-changing impact awaits you. Apply now!

Applications close: Sunday 6 April at 11.55pm

To apply for this role, click on 'apply now' and provide:

• Your current resume
• Response to the one targeted question when prompted in the application form (max 300 words)

Targeted Question: Give an example of how you turned a dissatisfied customer into a satisfied one. What did you do?

Role-specific enquiries: Please contact Joanne Sherman, Team Leader Student Administration Services, via email Joanne.Sherman@tafensw.edu.au

General recruitment and adjustment enquiries: Please contact Sarah Aitchison, Talent Acquisition Advisor via email sarah.aitchison4@tafensw.edu.au or 0435 078 206.

For helpful insights into preparing your application, TAFE NSW’s recruitment process, and getting interview ready, read through our Application Process and the interactive Capability Application Tool.  

This is a child-related position. A Working with Children Check is a prerequisite for anyone in child-related work. It involves a national criminal history check and review of findings of workplace misconduct. 

To be eligible for positions at TAFE NSW, you need to be an Australian Citizen or Permanent Resident of Australia or a New Zealand citizen with a current New Zealand passport.

A talent pool, valid for 18 months, may be created for this position, and position(s) of the same classification that subsequently becomes vacant, may be filled via this recruitment. 

Location is negotiable across our TAFE NSW campuses. Please note your preferred campus location is not guaranteed and is subject to campus availability at the time of offer.