Careers at TAFE NSW

TAFE NSW Life-Changing Careers

Student Recruitment Advisor

TAFE Worker Level 4

Location: Kingswood or Meadowbank

Opportunities: 1 x Permanent Fulltime and 1 x Temporary Fulltime until 30 June 2027

$91,081 - $100,536 salary package - includes base salary ($80,246 - $88,576), plus employer’s contribution to superannuation and annual leave loading

At TAFE NSW, we are dedicated to life-changing impact.

That’s why we offer world-class training and education that delivers the skills needed for the jobs of today and tomorrow. 

About the Centres of Excellence (CoE)

The TAFE NSW Centres of Excellence bring together the Construction Centre of Excellence, the Manufacturing Centres of Excellence, and the Institute of Applied Technology (IAT) Digital, a National Centre of Excellence, to support industry-led innovation, workforce development and skills excellence across priority sectors.

Through partnerships with industry, government, training providers and higher education institutions, the Centres develop and deliver industry-aligned education, applied research, and innovative workforce solutions that respond to current and emerging skills needs. Leveraging contemporary learning environments, advanced technologies and strong stakeholder networks, the Centres help build the capabilities required for the jobs of today and the future.

About the Role

TAFE NSW is seeking to fill two Student Recruitment Advisor positions, commencing in October 2026 and based at either the Kingswood or Meadowbank campus.

As a Student Recruitment Advisor, you'll play a key role in helping prospective students take the next step in their education and career journey. Working across multiple channels, you'll provide accurate course information, guidance and support to help students find the right course and enrol with confidence. You'll manage a high volume of enquiries, contribute to recruitment campaigns, build positive relationships with customers, and work collaboratively with internal teams to maximise enrolment outcomes and deliver an exceptional student experience.

About You

You are a customer-focused professional with experience in sales, customer service or contact centre environments. You have excellent communication skills, enjoy building rapport with people from diverse backgrounds, and can confidently manage multiple priorities in a fast-paced setting. You bring strong administrative and digital skills, pay close attention to detail, and are motivated by achieving targets while delivering outstanding service. Adaptable, resilient and solutions-focused, you thrive on helping people make informed decisions and achieve their goals.

To be successful in this role you will have:

• Certificate IV in relevant discipline OR equivalent skills, knowledge and experience.
• Experience providing advice, information and assistance to customers across multiple channels in a sales contact centre environment or similar, to achieve high levels of customer service.
• Demonstrated ability to perform a range of administration and sales related support activities including use of contact centre related technology, systems and processes to support data and customer relationship management.
• Demonstrated capability to listen, interpret and convey product related information in a clear, accurate and appropriate manner, responsive to customer needs in a high volume work environment.
• Willingness and ability to travel as per business requirements.

Highly Regarded

• Demonstrated ability to convert enquiries and leads into enrolments through confident, consultative conversations.
• Experience managing prospective students through the full recruitment journey, from initial enquiry through to application and enrolment.
• Strong relationship-building skills and the ability to engage effectively with students from diverse backgrounds.
• Experience working toward individual and team KPIs, including conversion, activity, service and quality targets.

To find out more about the role, click to view the Role Description.

Our commitment to diversity, equity and inclusion

TAFE NSW is committed to building a culturally safe and inclusive workplace that reflects the diversity of the communities we serve. We welcome applications from all backgrounds and encourage you to apply. If you require adjustments during the recruitment process, please contact our Talent Acquisition Advisor listed below.

To apply for this role, click 'apply now' and provide:

• Your current resume
• Copies of your qualifications, where applicable (upload as one PDF file). Certified copies preferred; these will be required if successful for the role
• A response to the below targeted question when prompted in the application form (max. 300 words)

Targeted Question: Describe a time you identified a customer or prospective student's needs in a complex situation. What was the issue, how did you address it, and what was the outcome?

A career of life-changing impact awaits you. Apply now!

Applications close 11:55pm AEST Thursday 10 September 2026

General recruitment and adjustment enquiries: Ravinder Mansfield, Talent Acquisition Advisor via email: ravinder.mansfield1@tafensw.edu.au or tel: (02) 7921 2973.

Role-specific enquiries: contact Grace Juhasz, IAT Sales Officer via email: grace.juhasz@tafensw.edu.au

For support with preparing your application and understanding the recruitment process, visit our Application Process page, and explore the helpful resources available through I Work for NSW.

This is a child-related position. Successful candidates must hold a valid NSW Working with Children Check (WWCC) prior to commencing. TAFE NSW will also conduct an Australian National Criminal Record Check on the preferred applicant as part of the pre‑employment process.

To be eligible for a position at TAFE NSW, you must be an Australian citizen, a permanent resident of Australia, or a New Zealand citizen with a current New Zealand passport.

A talent pool, valid for 18 months, may be created for this position and used to fill future vacancies.