Careers at TAFE NSW

Manager Student Support

Location: Newcastle, Wetherill Park or Wollongong Campus

Temporary Full-time until June 2028

Total Remuneration Package $178,647.30 includes salary of $158,152.00 pa plus employer’s contribution to superannuation and annual leave loading  

At TAFE NSW, we are dedicated to life-changing impact.

That’s why we offer world-class training and education that delivers the skills needed for the jobs of today and tomorrow.

TAFE NSW Manufacturing Centres of Excellence

To tackle skill shortages in priority areas, TAFE NSW is launching the TAFE NSW Manufacturing Centres of Excellence (MCoE), which is a joint initiative between the Australian Government and NSW Government under the National Skills Agreement. The TAFE NSW MCoE is an agile approach to skills acquisition, connecting industry and education partners to foster innovative training pathways and enhance core manufacturing skills.

Learn more about this initiative by visiting TAFE NSW Manufacturing Centres of Excellence.

About the role

As Manager Student Support, you’ll lead a dynamic and passionate team to ensure that a full suite of student support services is delivered and meet high levels of performance and excellence in customer experience. This position is tasked with fostering a culture of collaboration and community within the MCoE’s for students, providing meaningful services to support individuals in reaching their potential and maintaining student engagement in the learning process. The successful candidate will be based at one of the MCoE campuses at either Newcastle, Wetherill Park or Wollongong, and must be willing to travel regionally as required to the other two MCoE campuses.

About You 

You are an established leader experienced in managing, motivating and inspiring a team to deliver high quality customer focused outcomes. You are innovative and have an ambition to drive change in delivering the best customer journey possible. You have effective communication skills, with a natural problem solving ability to drive best business practice for our customers and stakeholders.

To be successful in this role you will have:

• Degree in a relevant discipline OR equivalent skills, knowledge and experience.
• Demonstrated experience in customer relations with the ability to influence, engage and work collaboratively with stakeholders to achieve common objectives embedding customer centric principles in operations.

Highly Desirable:

• Experience in leading large projects or programs to improve engagement levels and learner/customer outcomes across diverse cohorts.
• Demonstrated experience in community and industry relations with the ability to influence, engage and work collaboratively with diverse stakeholders.

General recruitment and adjustment enquiries: contact Talent Acquisition Advisor, Ravinder Mansfield via Email: ravinder.mansfield1@tafensw.edu.au or Tel: (02) 7921 2973.  

 Role-specific enquiries: Bek Jarvis, Project Officer via Email: Rebekah.jarvis3@tafensw.edu.au

A career of life-changing impact awaits you. Apply now!

Applications close 11.55pm AEST Wednesday 7 May 2025

To apply for this role, click on 'apply now' and provide:

• Your current resume
• Copies of your qualifications (upload as one PDF file). Certified copies preferred; these will be required if successful for the role
• Response to one targeted question when prompted in the application form (max 300 words)

Targeted Question: Provide an example of a large-scale student engagement program you have led that improved student access to services and/or benefits and increased participation in that program. How did you tailor the program to cater for the needs of diverse student cohorts while delivering the program at scale? Describe the mechanisms used to maximise engagement and how you determined success.

How can I get support with my application?

For helpful insights into preparing your application, TAFE NSW’s recruitment process, and getting interview ready, read through our Application Process and the interactive Capability Application Tool. 

Our commitment to Diversity, Equality, and Inclusion

We are committed to creating a culturally safe and accessible workplace where dignity, trust, respect, and the promotion of diversity and inclusion are valued, so you can safely bring your whole self to work and connect with your community through our many diverse employee networks.

If you require an adjustment in the recruitment process, please contact our Talent Acquisition Advisor listed above.

This is a child-related position. A Working with Children Check is a prerequisite for anyone in child-related work. It involves a national criminal history check and review of findings of workplace misconduct. 

To be eligible for positions at TAFE NSW, you need to be an Australian Citizen or Permanent Resident of Australia or a New Zealand citizen with a current New Zealand passport.

A talent pool, valid for 18 months, may be created for this position, and position(s) of the same classification that subsequently becomes vacant, may be filled via this recruitment.