Careers at TAFE NSW

TAFE NSW Life-Changing Careers

IT Support Officer

Based at the Institute of Applied Technology Kingswood TAFE Campus

Temporary Full-time (35-hour week) with flex time available until December 2024 with possible extension

$95,770.74 package includes salary ($84,756 - $89,047), employer's superannuation and annual leave loading  

At TAFE NSW, we are dedicated to life-changing impact.

That’s why we offer world-class training and education that delivers the skills needed for the jobs of today and tomorrow.

Life-changing impact starts with an incredible team that sees their career as an opportunity to transform someone’s world. Whether that’s inspiring students, supporting each other, or helping our communities and industries flourish.

We live by TAFE NSW values: Customer Focus, Integrity, Collaboration, and Excellence. They define who we are, how we work and inspire our performance.  

We invest in our people

At TAFE NSW, you will discover a diverse, dynamic, and collaborative environment, where you can innovate, create value, and do meaningful work.

We provide you with tools and ongoing training and professional development, health and wellbeing programs, and depending on your role, a 35-hour working week with flex time available.

About the role

We are looking for an experienced and high performing IT Support Officer to provide operational support across our newly built Institute of Applied Technology. As an incredibly complex organisation, it is crucial that you can effectively manage competing priorities from multiple stakeholders.

The IT Support Officer is responsible for utilising prior knowledge and experience to deliver a combination of virtual and/or on-site assistance and support to staff, students, and key stakeholders. The position will listen to, diagnose, and resolve a range of intermediate to complex client requests. Additionally, there may be a requirement to work outside standard operating hours including weekends based on operational requirements.

Note: Travel to our Meadowbank Campus will be required from time to time based on operational needs.

To find out more about the role, click to view the Position Description.

Our commitment to Diversity, Equality, and Inclusion

We are committed to creating a culturally safe and accessible workplace where dignity, trust, respect, and the promotion of diversity and inclusion are valued, so you can safely bring your whole self to work and connect with your community through our many diverse employee networks.

If you require an adjustment in the recruitment process, please contact our Talent Acquisition Advisor listed below.

A career of life-changing impact awaits you. Apply now!

Applications close 11.55pm AEDT Wednesday 8 May 2024

To apply for this role, click on 'apply now' and provide:

• Your current resume
• Response to one targeted question when prompted in the application form. Please limit your responses to a max 300 words.

Targeted Question 1:  This position requires the ability to commit to customer service at an intermediate level. Provide an example of how you used your knowledge of products or services to assist a client with complex needs and how you got a good result?

General recruitment and adjustment enquiries: contact Talent Acquisition Advisor Sally Barry on 02 7921 0203 or via sally.barry4@tafensw.edu.au

Role-specific enquiries: contact Albert Cansino on 02 79211378 via albert.cansino@tafensw.edu.au

For helpful insights into preparing your application, TAFE NSW’s recruitment process, and getting interview ready, read through our Application Process and the interactive Capability Application Tool. 

This is a child-related position. A Working with Children Check is a prerequisite for anyone in child-related work. It involves a national criminal history check and review of findings of workplace misconduct.

For temporary positions, you will require a visa that gives you permission to work in Australia.

An eligibility list, valid for 18 months, may be created for this position, and position(s) of the same classification that subsequently becomes vacant, may be filled via this recruitment.