Careers at TAFE NSW

TAFE NSW: A career of life-changing impact

Education Support Officer – Prevocational Education - TAFE Digital

Strathfield Campus

Permanent Full-time

$92,882 package includes salary ($82,200), employer's superannuation and annual leave loading

At TAFE NSW, we are dedicated to life-changing impact.

That’s why we offer world-class training and education that delivers the skills needed for the jobs of today and tomorrow.

Life-changing impact starts with an incredible team that sees their career as an opportunity to transform someone’s world. Whether that’s inspiring students, supporting each other, or helping our communities and industries flourish. 

We live by TAFE NSW values: Customer Focus, Integrity, Collaboration, and Excellence. They define who we are, how we work and inspire our performance.   

We invest in our people

At TAFE NSW, you will discover a diverse, dynamic, and collaborative environment, where you can innovate, create value, and do meaningful work.

We provide you with tools and ongoing training and professional development, health and wellbeing programs, with a variety of flexible working options.

About the role

TAFE NSW is seeking a dynamic and motivated individual with current experience in the education sector to join the TAFE Digital Prevocational Education team as an Education Support Officer – General Education at the Strathfield Campus. This role involves providing support for core subjects equivalent to Year 10 to 12 level courses.

As an Education Support Officer within Prevocational Education, you will be responsible for a range of project management and student assistance activities, which directly and indirectly supports learning and enhances the educative process.

Reporting to the Head Teacher, this position:

• Provides personalised support to students to successfully carry out tasks and understand their learning materials and concepts.
• Works in conjunction with Teachers, learning support staff and other roles as part of a specialised delivery team.
• When required, provides tutoring support and feedback by face-to-face contact, email, online or by other mode using a range of media options.

About You

Are you passionate about solving problems, supporting others, and creating exceptional learning experiences? Join our dynamic team where you'll play a key role in delivering high-quality customer service to students and staff, helping shape an innovative and engaging educational environment. If you thrive in a fast-paced setting, enjoy working collaboratively, and are confident using (and learning) a range of software to enhance online course delivery, we’d love to hear from you!

To be successful in this role, you must have:

• A minimum Diploma in Education or higher qualification in a related field.
• Ability to understand the content of the learning materials and the processes used in the discipline.
• High-level interpersonal and communication skills, including the ability to be proactive and show initiative and ability to explain ideas in a clear and concise manner.
• Commitment and ability to support learning in an adult environment and a demonstrated ability to motivate and encourage students.
• Ability to establish effective working relationships with people from a diverse range of backgrounds and to provide quality customer service as part of a broader team.
• Skills in the use of relevant information and communication technologies.

Highly regarded:

• Have 3 – 5 years relevant educational experience
• Experience in the field of High School Education

Note: This role does not teach or prepare lessons or resources and does not deliver training nor undertake assessment. 

To find out more about the role, click to view the Position Description.

Our commitment to Diversity, Equality, and Inclusion

We are committed to creating a culturally safe and accessible workplace where dignity, trust, respect, and the promotion of diversity and inclusion are valued, so you can safely bring your whole self to work and connect with your community through our many diverse employee networks.

If you require an adjustment in the recruitment process, please contact our Talent Acquisition Advisor listed below.

A career of life-changing impact awaits you. Apply now!

Applications close 11:55pm AEST Monday 9 June 2025

To apply for this role, click on 'apply' and provide:

• Upload your current resume (PDF)
• Provide copies of your qualification/s (to be uploaded as one PDF)
• Response to one targeted question when prompted in the application form (max 300 words) 

Targeted Question: Keeping students engaged, especially in a digital atmosphere, is crucial for helping students make academic gains and understand course material. Please provide a recent example where you have supported and encouraged a student or colleague to work through a difficult time. What strategies did you use? (300 words max)

General recruitment and adjustment enquiries: contact Talent Acquisition Advisor Shay El-ardenli at shayma.elardenli@tafensw.edu.au and 02 7921 0896

Role-specific enquiries: contact Michelle Mawbey, Head Teacher of General Education, via phone 02 7921 9000 or email michelle.mawbey1@tafensw.edu.au

For helpful insights into preparing your application, TAFE NSW’s recruitment process, and getting interview ready, read through our Application Process.

This is a child-related position. A Working with Children Check is a prerequisite for anyone in child-related work. It involves a national criminal history check and review of findings of workplace misconduct. 

To be eligible for positions at TAFE NSW, you need to be an Australian Citizen or Permanent Resident of Australia or a New Zealand citizen with a current New Zealand passport.

An eligibility list, valid for 18 months, may be created for this position, and position(s) of the same classification that subsequently becomes vacant, may be filled via this recruitment.