Careers at TAFE NSW

TAFE NSW Life-Changing Careers

Education Support Officer - Human Services Ageing and Disability

Location negotiable across NSW (subject to campus availability)

6 x Permanent Full Time positions

$96,098 salary package - includes base salary $84,666, plus employer’s contribution to superannuation and annual leave loading

At TAFE NSW, we are dedicated to life-changing impact.

That’s why we offer world-class training and education that delivers the skills needed for the jobs of today and tomorrow.

Life-changing impact starts with an incredible team that sees their career as an opportunity to transform someone’s world. Whether that’s inspiring students, supporting each other, or helping our communities and industries flourish. 

We live by TAFE NSW values: Customer Focus, Integrity, Collaboration, and Excellence. They define who we are, how we work, and inspire our performance.   

We invest in our people

At TAFE NSW, you will discover a diverse, dynamic, and collaborative environment, where you can innovate, create value, and do meaningful work.

We provide you with tools, ongoing training and professional development, health and wellbeing programs, and a 35-hour working week.

About the role

We have an exciting opportunity for a creative and motivated individual with current industry knowledge and experience in Ageing & Disability Support/Human Services to join our team as an Education Support Officer (ESO). There are six permanent full-time positions available, with location negotiable subject to campus availability. Occasional travel to other campuses or locations may also be required based on business needs. Working within a team of Human Services professionals, the ESO is supervised by the Head Teacher. The role is responsible for a range of activities which support learners and enhance the student learning experience.

In this role, you will provide essential administrative and educational support to students, working across a range of digital systems to prepare, format and organise student learning materials, assessments and resources.

We are looking to build a Talent Pool from this recruitment process to fill upcoming permanent and temporary Education Support Officer positions.

Note: This role does not teach or prepare lessons or resources and does not deliver training, nor undertake assessment.

About you 

You will love this role if you thrive on solving problems and helping others. You will be a part of a dynamic team, supporting students to successfully carry out tasks and understand their learning  whilst creating an innovative and exciting educational environment. You will be technologically savvy with prior demonstrated experience with Microsoft Word and Excel and online meeting platforms like MS Teams to be able to support students both face to face as well as via connecting platforms.

To succeed, you will need strong organisational skills, attention to detail, confidence liaising with internal and external stakeholders, and the ability to work proactively across multiple priorities and geographical locations in a fast‑paced environment

We are looking for motivated and engaged individuals who have the ability to meet the following selection criteria: 

1. Hold appropriate subject knowledge and skills, and at minimum hold a Certificate III in Individual Support, and/or Certificate IV in Ageing Support or Disability, and/or Certificate III in Community Services
2. Have a minimum of (3) three years post-qualification industry experience relevant to your qualifications, gained no longer than five years previously.
3. Ability to understand the content of the learning materials and the processes used in the discipline.
4. High-level interpersonal and communication skills, including the ability to be proactive and show initiative and ability to explain ideas in a clear and concise manner.
5. Commitment and ability to support learning in an adult environment and a demonstrated ability to motivate and encourage students.
6. Ability to establish effective working relationships with people from a diverse range of backgrounds and to provide quality customer service as part of a broader team.
7. Skills in the use of relevant information and communication technologies.

To find out more about the role, click to view the Role Description.

Our commitment to diversity, equity and inclusion

TAFE NSW is committed to building a culturally safe and inclusive workplace that reflects the diversity of the communities we serve. We welcome applications from all backgrounds and encourage you to apply. If you require adjustments during the recruitment process, please contact our Talent Acquisition Advisor listed below.

To apply for this role, click 'apply now' and provide:

• Your current resume
• Copies of your qualifications, where applicable (upload as one PDF file). Certified copies preferred; these will be required if successful for the role
• A response to the below targeted question when prompted in the application form (max. 300 words)

Targeted Question: Please provide a recent example that demonstrates your ability to support learners, customers or colleagues while working as part of a dispersed or multi-site team. Describe the challenge, the steps you took, the systems or communication methods you used, and the result achieved

A career of life-changing impact awaits you. Apply now!

Applications close: Wednesday 14 October at 11:55pm AEDT

Additional Information:

General recruitment and adjustment enquiries: Contact Talent Acquisition Advisor, Sarah Aitchison, sarah.aitchison4@tafensw.edu.au or 0435 078 206.

Role-specific enquiries: Contact Team Leader Michelle Watters michelle.watters4@tafensw.edu.au

For support with preparing your application and understanding the recruitment process, visit our Application Process page, and explore the helpful resources available through I Work for NSW.

This is a child-related position. Successful candidates must hold a valid NSW Working with Children Check (WWCC) prior to commencing. TAFE NSW will also conduct an Australian National Criminal Record Check on the preferred applicant as part of the pre‑employment process.

To be eligible for a position at TAFE NSW, you must be an Australian citizen, a permanent resident of Australia, or a New Zealand citizen with a current New Zealand passport.

A talent pool, valid for 18 months, may be created for this position and used to fill future vacancies.

Location is negotiable across our TAFE NSW campuses. Please note that preferred campus location is not guaranteed and is subject to campus availability at the time of offer.

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