Careers at TAFE NSW

TAFE NSW Life-Changing Careers

CRM Systems and Communications Administrator

Location negotiable across NSW (subject to campus availability) 

Temporary Full-Time till 30 April 2027

$110,972 - $119,506 salary package - includes base salary ($97,771 - $105,290) plus employer’s contribution to superannuation and annual leave loading

At TAFE NSW, we are dedicated to life-changing impact.

That’s why we offer world-class training and education that delivers the skills needed for the jobs of today and tomorrow.

Life-changing impact starts with an incredible team that sees their career as an opportunity to transform someone’s world. Whether that’s inspiring students, supporting each other, or helping our communities and industries flourish. 

We live by TAFE NSW values: Customer Focus, Integrity, Collaboration, and Excellence. They define who we are, how we work, and inspire our performance.   

We invest in our people

At TAFE NSW, you will discover a diverse, dynamic, and collaborative environment, where you can innovate, create value, and do meaningful work.

We provide you with tools, ongoing training and professional development, health and wellbeing programs, and a 35-hour working week with a variety of flexible working options.

About the role

The CRM Systems and Communications Administrator position contributes to the continued success of TAFE NSW by providing specialist CRM system and communications administration and project assistance for the implementation and management of world-class customer relationship management (CRM).

In this role, you will lead the implementation of a comprehensive multi‑channel CRM enquiry management solution, overseeing the planning, design and delivery of intuitive, customer‑centric CRM pages, forms and enquiry portals. You will also be responsible for configuring and optimising back‑end CRM functionality, including enquiry queues, routing and escalation rules, workflows, statuses, custom fields and SLAs, while ensuring clear, consistent and effective CRM messaging across web instructions, standard enquiry responses and automated communications.

About you 

You bring relevant qualifications or equivalent professional experience, with demonstrated expertise in CRM implementation and administration. You have significant experience delivering CRM projects from system implementation through to user testing, along with a strong understanding of CRM customer lifecycle concepts across marketing, sales, service and support, ideally within a higher education environment. You are skilled at analysing and streamlining customer‑facing business processes to maximise CRM capability, and you have a proven ability to lead, influence and collaborate with diverse stakeholders across multiple functions in large, complex organisations to achieve successful outcomes.

Highly Regarded:

• Oracle Service Cloud
• Oracle Intelligence Advisor
• Oracle ELOQUA

To find out more about the role, click to view the Position Description.

Our commitment to Diversity, Equality, and Inclusion

We are committed to creating a culturally safe and accessible workplace where dignity, trust, respect, and the promotion of diversity and inclusion are valued, so you can safely bring your whole self to work and connect with your community through our many diverse employee networks. If you require an adjustment in the recruitment process, please contact our Talent Acquisition Advisor listed below.

To apply for this role, click 'apply now' and provide:

• Your current resume
• Copies of your qualifications, where applicable (upload as one PDF file). Certified copies preferred; these will be required if successful for the role
• Response to one targeted question when prompted in the application form (max 500 words) 

Targeted Question:

Describe a time when you configured or enhanced a CRM system to improve the customer experience across one or more channels (e.g. self‑service, email, phone, web forms). In your response, outline the problem you were solving, the CRM changes you designed or implemented (including any workflows, queues, forms, or messaging), and the outcome achieved.

A career of life-changing impact awaits you. Apply now!

Applications close 11:55pm Wednesday 29th April 2026

Additional Information:

Role-specific enquiries: contact Deanne Byrne, CRM Lead via email deanne.byrne3@tafensw.edu.au

General recruitment and adjustment enquiries: contact Talent Acquisition Advisor Shweta Yadav via email shweta.yadav@tafensw.edu.au or phone +61 2 7921 2961

For support with preparing your application and understanding the recruitment process, visit our Application Process page, and explore the helpful resources available through I Work for NSW.

This is a child-related position. Successful candidates must hold a valid NSW Working with Children Check (WWCC) prior to commencing. TAFE NSW will also conduct an Australian National Criminal Record Check on the preferred applicant as part of the pre‑employment process.

To be eligible for a position at TAFE NSW, you must be an Australian citizen, a permanent resident of Australia, or a New Zealand citizen with a current New Zealand passport.

A talent pool, valid for 18 months, may be created for this position and used to fill future vacancies.

Location is negotiable across our TAFE NSW campuses. Please note that preferred campus location is not guaranteed and is subject to campus availability at the time of offer.

Considering a move to Regional NSW? The Welcome Experience is a free service offering personalised support to help you settle in, connecting you with local communities, essential services, and lifestyle opportunities.