Careers at TAFE NSW

TAFE NSW Life-Changing Careers

Complex Claims Specialist

Location Negotiable (depending on TAFE NSW campus availability)

Temporary Full-time until June 2025

$135,320 package includes salary ($119,757 - $132,188p.a) plus employer's contribution to superannuation and annual leave loading

At TAFE NSW, we are dedicated to life-changing impact.

That’s why we offer world-class training and education that delivers the skills needed for the jobs of today and tomorrow.

Life-changing impact starts with an incredible team that sees their career as an opportunity to transform someone’s world. Whether that’s inspiring students, supporting each other, or helping our communities and industries flourish. 

We live by TAFE NSW values: Customer Focus, Integrity, Collaboration, and Excellence. They define who we are, how we work and inspire our performance.   

We invest in our people

At TAFE NSW, you will discover a diverse, dynamic, and collaborative environment, where you can innovate, create value, and do meaningful work.

We provide you with tools and ongoing training and professional development, health and wellbeing programs, and depending on your role, a 35 hour working week with a variety of flexible working options.

About the role

The complex claims specialist provides expertise in complex injury management cases and partners closely with the business to develop and implement employee centred programs to create a safe workplace and apply early intervention strategies to address challenges relation to workers compensation and injury management matters.

About You 

You are a compassionate and experienced professional with a strong understanding of compliance requirements and standards of practice from Insurance and Care NSW, the State Insurance Regulatory Authority (SIRA), and SafeWork.

You will have a solid working knowledge of the Workers Compensation Act 1987 and the Workplace Injury Management and Compensation Act 1998.

You can demonstrate a high level of empathy and professionalism in handling sensitive cases, ensuring that clients receive the support and assistance they need during challenging times.

Highly Regarded

Experience in managing medically complex, litigated or severe injury claims, will be highly regarded.

To find out more about the role, click to view the Position Description.

Our commitment to Diversity, Equality, and Inclusion

We are committed to creating a culturally safe and accessible workplace where dignity, trust, respect, and the promotion of diversity and inclusion are valued, so you can safely bring your whole self to work and connect with your community through our many diverse employee networks.

If you require an adjustment in the recruitment process, please contact our Talent Acquisition Advisor listed below.

A career of life-changing impact awaits you. Apply now!

Applications close 11.55pm AEDT Monday, 20 January 2025

To apply for this role, click on 'apply now' and provide:

• Your current resume
• Certified copies of your qualifications
• A cover letter outlining how your capabilities, knowledge and experience meet the requirements of the role (1 page max) 

General recruitment and adjustment enquiries: contact Talent Acquisition Advisor. Linda Dewbery, Linda.Dewbery1@tafensw.edu.au or 02 7921 5811.   

Role-specific enquiries: Manager , Injury Management & Workers Compensation, Amy Lee, amy.lee89@tafensw.edu.au

For helpful insights into preparing your application, TAFE NSW’s recruitment process, and getting interview ready, read through our Application Process and the interactive Capability Application Tool.  

This is a child-related position. A Working with Children Check is a prerequisite for anyone in child-related work. It involves a national criminal history check and review of findings of workplace misconduct. 

To be eligible for positions at TAFE NSW, you need to be an Australian Citizen or Permanent Resident of Australia or a New Zealand citizen with a current New Zealand passport.

An eligibility list, valid for 18 months, may be created for this position, and position(s) of the same classification that subsequently becomes vacant, may be filled via this recruitment.

Location is negotiable across our TAFE NSW campuses. Please note your preferred campus location is not guaranteed and is subject to campus availability at the time of offer. 

Please note that TAFE NSW will shut down over the Christmas and New Year holiday period from Monday 23 December 2024 to Friday 3 January 2025. Normal business hours will resume from Monday 6 January 2025.