Careers at TAFE NSW

Team Leader Delivery Implementation

Location: Meadowbank TAFE campus

Temporary fulltime until 30 June 2026

$103,133 package includes salary ($91,272 - $98,291), employer’s contribution to superannuation and annual leave loading  

At TAFE NSW, we are dedicated to life-changing impact.

That’s why we offer world-class training and education that delivers the skills needed for the jobs of today and tomorrow.

Life-changing impact starts with an incredible team that sees their career as an opportunity to transform someone’s world. Whether that’s inspiring students, supporting each other, or helping our communities and industries flourish. 

We invest in our people

At TAFE NSW, you will discover a diverse, dynamic, and collaborative environment, where you can innovate, create value, and do meaningful work.

We provide you with tools and ongoing training and professional development, health and wellbeing programs, and a variety of flexible working options.

About the role

The Team Leader Delivery Implementation is responsible for managing a team dedicated to delivering customer-focused administration, student support, and operational activities at the Institute of Applied Technology (IAT). This role is crucial for ensuring a seamless student experience and supporting skills teams with essential processes and system-related tasks.

Key responsibilities include overseeing the administration team's activities and work allocation, building relationships within your team, as well as with IAT business partners and current and future students.

This role involves supervising and coordinating activities such as monitoring team KPIs, providing on-the-job training, conducting team meetings, managing performance to ensure effective team operations, involvement in student events and activations, and assist in providing class support. Additionally, the role requires coordinating team projects to maintain quality, compliance, and regulatory standards, thereby enhancing the overall customer experience.

The role provides a 35-hour work week with requirements to work evenings and occasional weekends, alongside the flexibility to arrange two days of remote work per week.  The successful candidate must be willing to travel to IAT Kingswood campus as required.

About You 

To excel in this role, you must have exceptional interpersonal and communication skills to lead, advise, and support your team effectively. Demonstrating sound judgment and decision-making abilities is crucial. Your strong relationship-building skills will enable you to connect with students, ensuring their continued engagement and satisfaction.

A positive demeanour will help you influence and foster a supportive environment. You'll leverage your problem-solving abilities to innovate and implement creative solutions, effectively resolving customer issues and promoting an agile culture within your team.

Staying current with the latest developments in the field will establish you as the subject matter expert required for this role.

You will be required to meet these essential requirements:

• Hold a Diploma, Advanced Diploma or Associate Degree in a relevant discipline OR equivalent skills, knowledge and experience
• Demonstrate your ability to motivate and build team capabilities in product and process knowledge, systems, practices and techniques to achieve high levels of services delivery and customer experience standard
• Demonstrate your practical knowledge of systems, technology and practices to manage customer service/ administrative type activities and resourcing across variant work volumes, specialisations and channels

Highly Desirable

• Advanced proficiency with Office 365 applications
• Previous experience with managing a team in a high-volume environment
• Experience hosting or assisting in hosting events
• Confidence in presenting to groups

To find out more about the role, click to view the Position Description.

Our commitment to Diversity, Equality, and Inclusion

We are committed to creating a culturally safe and accessible workplace where dignity, trust, respect, and the promotion of diversity and inclusion are valued, so you can safely bring your whole self to work and connect with your community through our many diverse employee networks.

If you require an adjustment in the recruitment process, please contact our Talent Acquisition Advisor listed below.

A career of life-changing impact awaits you. Apply now!

Applications close 11.55pm AEST Tuesday 20 May 2025

To apply for this role, click on 'apply now' and provide:

• Your current resume
• Copies of your qualifications (upload as one PDF file). Certified copies preferred; these will be required if successful for the role
• Response to one targeted question when prompted in the application form (max 300 words)

Targeted Question:  Describe a situation where you led a team through an operational challenge. How did you approach the issue to mitigate risks, and what results did you achieve? Additionally, how did you provide feedback to the individuals involved, and what was the outcome of that feedback?

General recruitment and adjustment enquiries: contact Ravinder Mansfield, Talent Acquisition Advisor via email: Ravinder.mansfield1@tafensw.ed.au or tel: (02) 7921 2973.   

Role-specific enquiries: contact Tom Collins, Team Leader Customer & Student Support via email: tom.collins10@tafensw.edu.au.

For helpful insights into preparing your application, TAFE NSW’s recruitment process, and getting interview ready, read through our Application Process and the interactive Capability Application Tool.  

This is a child-related position. A Working with Children Check is a prerequisite for anyone in child-related work. It involves a national criminal history check and review of findings of workplace misconduct. 

To be eligible for positions at TAFE NSW, you need to be an Australian Citizen or Permanent Resident of Australia or a New Zealand citizen with a current New Zealand passport.

A talent pool, valid for 18 months, may be created for this position, and position(s) of the same classification that subsequently becomes vacant, may be filled via this recruitment.