Careers at TAFE NSW

TAFE NSW Life-Changing Careers

Manager Sales Performance

Location negotiable- Subject to campus availability

Permanent Full-time

Total remuneration package $184,818, includes a base salary of $163,687 plus employer's contribution to superannuation and annual leave loading.

At TAFE NSW, we are dedicated to life-changing impact.

That’s why we offer world-class training and education that delivers the skills needed for the jobs of today and tomorrow.

We invest in our people

At TAFE NSW, you will discover a diverse, dynamic, and collaborative environment, where you can innovate, create value, and do meaningful work.

We provide you with tools and ongoing training and professional development, health and wellbeing programs, and depending on your role, a 35 hour working week with a variety of flexible working options.

About the role

This position is responsible for implementing and managing the operational effectiveness of the sales contact centre through process, capability, systems integration, and overseeing outbound and inbound student recruitment activities across various channels to achieve revenue growth, conversion targets, and customer service targets. Ideally, candidates will have a minimum of 3 years of experience in leading teams.

Essential Requirements

1. Degree qualification in a related field or equivalent significant experience.
2. Proven experience managing high performing, medium to large, sales enquiry and advisory specialist teams in a high volume contact centre environment to meet set performance targets and achieve high levels of performance.
3. Experience managing and maintaining contact centre operations and support systems effectively and efficiently including resourcing, budgets and work prioritisation.
4. Demonstrated ability to motivate, engage and develop individuals and teams to embrace new technology, improve sales results and customer service experience.

About You 

You are an experienced leader in sales and customer service, with a proven track record managing high-performing contact centre teams in a complex and fast-paced environment.

You will bring expertise in driving sales outcomes, leading strategic initiatives, and ensuring operational excellence across dispersed teams. Your strong capability in resource planning, team development, and systems integration enables you to achieve performance targets and elevate the customer experience.

You are confident in navigating change and thrive on empowering your team to deliver exceptional customer experiences.

To find out more about the role, click to view the  Position Description

Our commitment to Diversity, Equality, and Inclusion

We are committed to creating a culturally safe and accessible workplace where dignity, trust, respect, and the promotion of diversity and inclusion are valued, so you can safely bring your whole self to work and connect with your community through our many diverse employee networks.

If you require an adjustment in the recruitment process, please contact our Talent Acquisition Advisor listed below.

A career of life-changing impact awaits you. Apply now!

Applications close: Sunday 20 July 11.55pm

To apply for this role, click on 'apply now' and provide:

• Your current resume
• Response to one targeted question when prompted in the application form (max 400 words)

Targeted Question:  Please provide an example of how you have successfully led a large and geographically dispersed team to meet critical deadlines and improve service delivery in a high-volume, customer-focused environment. In your answer please outline how you supported the wellbeing of your team members whilst focusing on business requirements

General recruitment and adjustment enquiries: Please contact Sarah Aitchison, Talent Acquisition Advisor via email at sarah.aitchison4@tafensw.edu.au or call 0435 078 206.

Role-specific enquiries: Please contact David Hunt, Senior Manager Student Recruitment via email david.hunt45@tafensw.edu.au

For helpful insights into preparing your application, TAFE NSW’s recruitment process, and getting interview ready, read through our Application Process and the interactive Capability Application Tool.  

This is a child-related position. A Working with Children Check is a prerequisite for anyone in child-related work. It involves a national criminal history check and review of findings of workplace misconduct. 

To be eligible for positions at TAFE NSW, you need to be an Australian Citizen or Permanent Resident of Australia or a New Zealand citizen with a current New Zealand passport.

An eligibility list, valid for 18 months, may be created for this position, and position(s) of the same classification that subsequently becomes vacant, may be filled via this recruitment.

Location is negotiable across our TAFE NSW campuses. Please note your preferred campus location is not guaranteed and is subject to campus availability at the time of offer. 

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