Careers at TAFE NSW

TAFE NSW Life-Changing Careers

Lead UX Researcher

State-wide Opportunity (pending TAFE NSW campus availability)

Temporary Full Time until April 2026

Salary Package $178,647 includes a base salary of $158,152 plus employer's contribution to superannuation and annual leave loading.

At TAFE NSW, we are dedicated to life-changing impact.

That’s why we offer world-class training and education that delivers the skills needed for the jobs of today and tomorrow.

We live by TAFE NSW values: Customer Focus, Integrity, Collaboration, and Excellence. They define who we are, how we work and inspire our performance.   

We invest in our people

At TAFE NSW, you will discover a diverse, dynamic, and collaborative environment, where you can innovate, create value, and do meaningful work.

We provide you with tools and ongoing training and professional development, health and wellbeing programs, and a variety of flexible working options.

About the Role

This is an exciting opportunity to collaborate with a team of UX specialists working across the student and staff journey and foster a culture of creativity, innovation, and excellence. The Lead UX Researcher is responsible for guiding TAFE NSW’s research strategy as well as facilitating and supporting user research using various qualitative and quantitative methods to enhance the TAFE digital experience. A key aspect of this role involves education of design thinking principles and influencing stakeholders to adopt a user-first mindset.

About You 

With a pragmatic approach, you have demonstrated ability to not only identify opportunities and challenges, but translate your findings to clear and actionable recommendations. Your excellent communication skills enable you to successfully leverage insights and design decisions to stakeholders at all levels. The ability to prioritize your workload and manage multiple projects in a fast-paced environment is essential.

You will have:

• A degree in a relevant discipline or equivalent skills, knowledge and experience.
• Demonstrated experience in applying various qualitative and quantitative research methods.
• Demonstrated experience collaborating with UX designers to design complex user-centred digital products.
• Demonstrated experience using UX software such as Figma, Miro and test software.

Highly Regarded:

• Previous leadership experience in a cross-functional team environment
• High level stakeholder engagement skills

To find out more about the role, click to view the Position Description

Our commitment to Diversity, Equality, and Inclusion

We are committed to creating a culturally safe and accessible workplace where dignity, trust, respect, and the promotion of diversity and inclusion are valued, so you can safely bring your whole self to work and connect with your community through our many diverse employee networks.

If you require an adjustment in the recruitment process, please contact our Talent Acquisition Advisor listed below.

A career of life-changing impact awaits you. Apply now!

Applications close: 11.55pm AEST on Wednesday 25th September

To apply for this role, click on 'apply now' and provide:

• Your current resume (PDF)
• Response to one targeted question when prompted in the application form (max 300 words)

Targeted Question:

UX is an evolving function at TAFE, how might you collaborate with stakeholders to demonstrate the value of human centred design and build support for our practice across the organisation? (Max 300 words)

General recruitment and adjustment enquiries: contact Talent Acquisition Lead, Sue-Ellen Brown via email: sueellen.brown@tafensw.edu.au or ph: (02) 79208077

Role-specific enquiries: contact Ada Teoh, Acting Design Director, via email: ada.teoh@tafensw.edu.au 

For helpful insights into preparing your application, TAFE NSW’s recruitment process, and getting interview ready, read through our Application Process and the interactive Capability Application Tool.  

This is a child-related position. A Working with Children Check is a prerequisite for anyone in child-related work. It involves a national criminal history check and review of findings of workplace misconduct. 

To be eligible for positions at TAFE NSW, you need to be an Australian Citizen or Permanent Resident of Australia or a New Zealand citizen with a current New Zealand passport.

An eligibility list, valid for 18 months, may be created for this position, and position(s) of the same classification that subsequently becomes vacant, may be filled via this recruitment.

Location is negotiable across our TAFE NSW campuses. Please note your preferred campus location is not guaranteed and is subject to campus availability at the time of offer.