Careers at TAFE NSW

Aboriginal Targeted   Customer Service Representatives x 20

Multiple campus locations available across NSW

Full-time, Temporary (18 months)

 $82,583 (Package includes salary of $66,212 - $73,085 p.a plus employer’s contribution to superannuation and annual leave loading)

This position is targeted for Aboriginal and Torres Strait Islander people under Government Sector Employment Rule 26. Aboriginal and Torres Strait Islander people are strongly encouraged to apply and will be required to provide Confirmation of Aboriginality documentation with their application. 

At TAFE NSW, we are dedicated to life-changing impact.

That’s why we offer world-class training and education that delivers the skills needed for the jobs of today and tomorrow.

Life-changing impact starts with an incredible team that sees their career as an opportunity to shape someone’s world. Whether that’s inspiring students, supporting each other, or helping our communities and industries flourish.

We invest in our people
At TAFE NSW, you will discover a diverse, dynamic, and collaborative environment, where you can innovate, create value, and do meaningful work.

We provide you with the tools and ongoing training and professional development, health and wellbeing programs, and depending on your role, a 35-hour working week with flexible working options.

About the role
The Customer Service Representative is responsible for delivering transactional support and enquiry management to enable the delivery of the Student Services Branch services catalogue for all cohorts across the customer journey. 

Through customer focused service delivery, the Customer Service Representative will support a multi-channel approach that maximises the enrolment retention and completion of TAFE NSW students, and supports the provision of associated services to other TAFE NSW customers. 

We have multiple positions across NSW. Locations include: 

• Ballina 
• Grafton
• Newcastle - Tighes Hill
• Port Macquarie
• Wauchope
• Dubbo
• Orange
• Tamworth
• Wellington
• Cowra
• Granville
• Nirimba
• Penrith
• Miller
• Bathurst
• Corowa
• Griffith
• Wagga Wagga
• Wollongong 

About You 
To succeed in this position, prior experience in a high-volume service sector environment is essential, where you have provided administrative excellence and customer assistance across various channels such as phone, email, and in-person interactions. You thrive in a team environment by effectively collaborating and communicating verbally and in writing. You are well-versed in technology, with knowledge of MS Office, email, and digital communications, and experience with a Customer Relationship Management system.

In addition, you will have the following: 

• Certificate III in relevant discipline or equivalent skills, knowledge, and experience. 
• Willingness and ability to travel to nearby learning locations if required, as per conditions in the employee’s Enterprise Agreement. 

To find out more about the role, click to view the Position Description.

Virtual Yarn Session (Learn More)
Register to attend our yarn to learn more about the role and hear from our Aboriginal Employment Team. You will have the opportunity to ask questions and obtain tips and information about the application process:

Date/Time

• Tuesday 14th May 2024
  12pm - 1pm 
• Thursday 16th May 2024
  4pm – 5pm
• Monday 20th May 2024
  1pm – 2pm
• Wednesday 22nd May 2024
  6pm - 7pm

Location:    Virtually via Microsoft Teams
Register:    Register by clicking this link

Our commitment to Aboriginal and Torres Strait Islander employment
With over 350 Aboriginal and Torres Strait Islander staff and an Aboriginal and Torres Strait Islander Leadership group possessing over 240 years of expertise in the VET sector, we are committed to creating a culturally safe workplace where dignity, trust, respect, and the promotion of diversity and inclusion are valued.

At TAFE NSW, you will have a sense of belonging and the opportunity to share your skills, stories, and passions and represent your communities and culture. 

We are proud of our Reconciliation Action Plan, and our Aboriginal Employment Strategy and are continually improving our services to support Aboriginal and Torres Strait Islander staff and students.

A career of life-changing impact awaits you. Apply now!

Applications close Sunday 26th May at 11.55pm AEDT

To apply for this role, click on 'apply now' and provide:

• Your current resume
• Certified copies of your qualifications
• Confirmation of Aboriginality

At TAFE NSW we are creating an accessible and inclusive workforce, so you can safely bring your whole self to work and connect with your community through our diverse employee networks. If you require an adjustment in the recruitment process, please let your Talent Acquisition Advisor know.

General recruitment and adjustment enquiries: contact Talent Acquisition Advisor, Shenayd Stewart via email shenayd.stewart9@tafensw.edu.au or phone 0486 031 665.  

Role-specific enquiries: contact Jess Haddrill, Senior Manager Student Finance & A&T via email jessica.haddrill2@tafensw.edu.au 

Aboriginal Candidate support: contact our friendly Aboriginal Employment Advocate, Jordan Smith via aboriginalemploymentadvocate@tafensw.edu.au for any questions or support regarding our Confirmation of Aboriginality process.

This position is targeted for Aboriginal and Torres Strait Islander people under Government Sector Employment Rule 26. Aboriginal and Torres Strait Islander people are strongly encouraged to apply and will be required to provide Confirmation of Aboriginality documentation with their application. 

For helpful insights into preparing your application, TAFE NSW’s recruitment process, and getting interview ready, read through our Application Process and the interactive Capability Application Tool.  

This is a child-related position. A Working with Children Check is a prerequisite for anyone in child-related work. It involves a national criminal history check and review of findings of workplace misconduct. 

For ongoing positions in the NSW Public Sector, you need to be an Australian Citizen or Permanent Resident. 

For temporary positions, you will require a visa that gives you permission to work in Australia. 

An eligibility list, valid for 18 months, may be created for this position, and position(s) of the same classification that subsequently becomes vacant, may be filled via this recruitment.

Location is negotiable across our TAFE NSW campuses. Please note your preferred campus location is not guaranteed and is subject to campus availability at the time of offer.