Careers at TAFE NSW

TAFE NSW Life-Changing Careers

Student Sales Advisor

Located at the Institute of Applied Technology, Kingswood TAFE Campus

 Temporary part time position available immediately, until November 2025

Eligibility list for Temporary full time positions 

$84,647.43 package includes salary ($74,912 - $82,688), superannuation and leave loading (pro-rata).

At TAFE NSW, we are dedicated to life-changing impact.

Life-changing impact starts with an incredible team that sees their career as an opportunity to transform someone’s world. Whether that’s inspiring students, supporting each other, or helping our communities and industries flourish.

We invest in our people

At TAFE NSW, you will discover a diverse, dynamic, and collaborative environment, where you can innovate, create value, and do meaningful work.

We are committed to investing in our people. Our interactive onboarding boot camp includes comprehensive call coaching sessions, call shadowing opportunities, and a structured program to guide you through your first month. We provide the tools and support you need to succeed and grow in your role.

About the role

We are seeking high-performing Student Sales Advisors who thrive in a high-volume contact centre environment. As part of our team, you'll contribute to building out processes and collaborate effectively to achieve collective success. Join us to leverage your skills in a supportive and dynamic setting.

In this role, you'll have the exciting opportunity to attend industry evenings at the Institute of Applied Technology (IAT) located at Kingswood to promote IAT courses and showcase your exceptional people skills.  This variety ensures you'll constantly engage with new people and refine your communication skills, making every day unique and rewarding. 

We are looking to offer 1 x part time temporary position immediately (17.5 hours per week, over 3 days), and also create an eligibility list for temporary full time roles that may become available within the next 18 months.   

All positions require you to work from the Kingswood location with a contract end date of 28 November 2025.  These roles may offer extensions. 

About You 

To excel as a Student Sales Advisor, you need to bring a proven track record in sales, demonstrating your ability to achieve contact, enrolment, and conversion targets. You'll need strong multitasking skills to handle varying volumes of inbound enquiries and provide accurate course information across multiple channels. Experience in participating in targeted sales campaigns, both outbound and inbound, is essential.

Excellent customer service skills are crucial, as you will support lead generation and maximize conversions to applications and enrolments through effective follow-ups and collaboration with customer service and admissions teams.

The ideal candidate will demonstrate exceptional resilience and be a quick thinker.

We're on the lookout for enthusiastic and dedicated individuals ready to embrace and excel in the following key requirements:

• experience providing advice, information and assistance to customers across multiple channels in a sales contact centre environment or similar
• demonstrated ability to perform a range of administration and sales related support activities including use of contact centre related technology, and systems to support data and customer relationship management
• demonstrated capability to listen, interpret and convey product related information in a clear, accurate and appropriate manner, responsive to customer needs in a high-volume work environment

To find out more about the role, click to view the Position Description.

Our commitment to Diversity, Equality, and Inclusion

We are committed to creating a culturally safe and accessible workplace where dignity, trust, respect, and the promotion of diversity and inclusion are valued, so you can safely bring your whole self to work and connect with your community through our many diverse employee networks.

If you require an adjustment in the recruitment process, please contact the Talent Acquisition Advisor listed below.

A career of life-changing impact awaits you. Apply now!

Applications close Monday 27 January 2025 at 11.55 pm AEDT

To apply for this role, click on 'apply now' and provide:

• Your current resume (PDF)
• Response to one targeted question when prompted in the application form (max 300 words)

Targeted Question

Identify and briefly describe the core value proposition of the Institute of Applied Technology that you would communicate on each sales call.

General recruitment and adjustment enquiries: contact Kate Pickett, Talent Acquisition Advisor via kate.pickett@tafensw.edu.au

Role-specific enquiries: contact Clare Chuang, IAT Sales Officer via clare.chuang@tafensw.edu.au.

For helpful insights into preparing your application, TAFE NSW’s recruitment process, and getting interview ready, read through our Application Process and the interactive Capability Application Tool.  

This is a child-related position. A Working with Children Check is a prerequisite for anyone in child-related work. It involves a national criminal history check and review of findings of workplace misconduct. 

To be eligible for positions at TAFE NSW, you must be an Australian Citizen or Permanent Resident of Australia or a New Zealand citizen with a current New Zealand passport.

An eligibility list, valid for 18 months, may be created for this position, and position(s) of the same classification that subsequently becomes vacant, may be filled via this recruitment.