Careers at TAFE NSW

TAFE NSW Life-Changing Careers

AMEP SEE Customer Service Officer

Talent Pool Recruitment - Statewide across our TAFE NSW AMEP CSO locations

Base Salary $74,912 - $82,688 p.a. plus employers’ contribution to superannuation and annual leave loading

 At TAFE NSW, we are dedicated to life-changing impact.

That’s why we offer world-class training and education that delivers the skills needed for the jobs of today and tomorrow.

We invest in our people

At TAFE NSW, you will discover a diverse, dynamic, and collaborative environment, where you can innovate, create value, and do meaningful work.

We provide you with tools and ongoing training and professional development, health and wellbeing programs, and depending on your role, a 35 hour working week with a variety of flexible working options.

About the role

As an AMEP/SEE Customer Service Officer, you’ll play a pivotal role in supporting our program operations and enhancing our team’s success.

The Adult Migrant English Program (AMEP) Program provides formal language tuition, in face-to-face and virtual classrooms or through Distance Learning to newly arrived migrants and refugees.

The Skills for Education and Employment (SEE) Program provides high quality training to address language, literacy, numeracy and digital skills to support participants to obtain sustainable employment and/or undertake further education and training. 

We currently have the following opportunities available for immediate offer:

• 1x Temporary Full Time until December 2025, position located at Albury Campus
• 1x Temporary Full Time until December 2025, position located at Meadowbank Campus
• 1x Temporary Part Time (17.5 hours per week) (until December 2025), position located at Armidale Campus

In addition to the above vacancies, we are actively building a talent pool for AMEP SEE Customer Service Officers across our statewide TAFE NSW AMEP CSO locations. Please see the locations here.

About You 

The ideal candidate will possess the following:

• Experienced in customer-focused roles, flexible, and proactive.
• Excellence in prioritising tasks, meeting deadlines, and maintaining high accuracy.
• Strong data entry and computing skills with experience in corporate systems.
• Able to liaise with clients of varying English proficiency.

Bilingual skills are highly regarded.

To find out more about the role, click to view the Position Description.

Our commitment to Diversity, Equality, and Inclusion

We are committed to creating a culturally safe and accessible workplace where dignity, trust, respect, and the promotion of diversity and inclusion are valued, so you can safely bring your whole self to work and connect with your community through our many diverse employee networks.

If you require an adjustment in the recruitment process, please contact our Talent Acquisition Advisor listed below.

A career of life-changing impact awaits you. Apply now!

Applications close 11.55pm AEDT Monday, 24th March 2025

To apply for this role, click on 'apply now' and provide:

• Your current resume (PDF)
• Response to the targeted questions when prompted in the application form (max 300 words each)

Targeted Question 1: Briefly outline your experience in customer service. What do you consider your greatest strengths in providing administrative and customer support?

General recruitment and adjustment enquiries: contact Talent Acquisition Advisor Taylah Lagos at taylah.lagos@tafensw.edu.au.

Role-specific enquiries: contact AMEP SEE Regional Coordinator, Kylie Warner at kylie.warner@tafensw.edu.au

For helpful insights into preparing your application, TAFE NSW’s recruitment process, and getting interview ready, read through our Application Process and the interactive Capability Application Tool.  

This is a child-related position. A Working with Children Check is a prerequisite for anyone in child-related work. It involves a national criminal history check and review of findings of workplace misconduct. 

To be eligible for positions at TAFE NSW, you need to be an Australian Citizen or Permanent Resident of Australia or a New Zealand citizen with a current New Zealand passport.

A talent pool, valid for 18 months, may be created for this position, and position(s) of the same classification that subsequently becomes vacant, may be filled via this recruitment. 

Location is negotiable across our TAFE NSW campuses. Please note your preferred campus location is not guaranteed and is subject to campus availability at the time of offer.